Your satisfaction matters to us. If something isn’t right, here’s how we make it right.
How Long Do I Have to Make a Return?
You have 30 calendar days from the date your order is delivered to initiate a return.
What Can Be Returned?
We accept returns for items that are:
- Unused and in the same condition you received them
- In their original packaging with all tags and seals intact
- Returned due to a manufacturing defect or quality issue
Please note that items showing signs of use, wear, or damage caused by the customer cannot be accepted.
How Do I Start a Return?
Email us at info@dossieer.it.com with your order number and the reason for the return. Our support team will provide you with a prepaid return shipping label and simple instructions.
Return Shipping Costs
Returns are completely free. We provide a prepaid return label for all eligible returns within the United States. We charge no restocking fees, ever.
Where Do I Send My Return?
Please ship your return to our physical address:
Dossieer Returns
240 Mar Vista Drive, Vista, CA 92083, United States
Refunds
Once your return is delivered back to us, we will inspect the item and process your refund within 1–2 business days. The amount will be refunded to your original method of payment. Please allow an additional 7–10 business days for your bank or card issuer to post the credit to your account.
Quality Issues
If you received a product that is damaged, defective, or not as described, please reach out to us immediately. We will prioritize your case and arrange a free return or replacement as quickly as possible.